Uptown Imports
2324-A Distribution St. • Charlotte, NC 28203
Phone: (704) 375-6777 • Fax: (704) 375-6780

BMW • Mercedes • Jaguar
Audi/Volkswagon

Service experience survey

Dear Valued Customer,
We want to take this opportunity to thank you for your continuing patronage and to ask for your input regarding the care and service you requested. To help us serve you in the future, please take a few minutes to complete the following questionaire.

Contact Information
Name   
Phone   
E-mail   
Overall were you satisfied with your service experience at Uptown Imports using a scale of 5 to 1 with 5 being the highest satisfaction:
5   4   3   2   1

Were you satisfied with your ability to obtain an appointment at Uptown Imports?
Yes   No   NA
If no, please tell us why.

How long did it take to get your vehicle in for service?

Did the Uptown Imports staff make you feel welcome and valued at the time of your arrival?
Yes   No   NA
If no, do you have any suggestions as to how we can improve for future visits?


Were you satisfied with your Service Advisor's performance for each of the service aspects listed below?

a. Understanding of your service needs:
  Yes   No   NA
b. Level of courtesy, honesty and respect:
  Yes   No   NA
c. Explaination of the charges and work performed:
  Yes   No   NA
d. Consideration of your time:
  Yes   No   NA
e. Knowledge and experience:
  Yes   No   NA
f. Fullfillment of commitments made to you:
  Yes   No   NA
Do you have any suggestions as to how your Service Advisor an improve?
Do you feel that our staff valued your business?
Yes   No   NA
If no, Please tell us why.

Was your vehicle ready when promised?
Yes   No   NA
If no were you notified of the delay?
Yes   No   NA
Did this service visit fix all authorized repairs?
Yes   No   NA
If no, Please explain.

Overall, would you recommend Uptown Imports to a family member or close friend for their future service needs?
Yes   No
Please provide us additional feedback or questions about your service experience at Uptown Imports.

Would you like to be contacted by Uptown Imports to further discuss any open concerns from your most recent visit?
Yes   No



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